Wincanton has won the contract to provide a fully-managed customer order delivery service for Homebase. The deal involves the provision of carrier management, invoice validation and Drop Ship Vendor services, which are part of the logistic firm’s wider e-fulfilment proposition.
he service, which goes live in July 2019, is estimated to allow Wincanton to manage over 300,000 customer deliveries from Homebase distribution centres in the first year of operation. Homebase is one of a number of new contracts Wincanton has won in recent months, including Britvic, Aggregate Industries, DCS Group, Marley Ltd, and Co-op.
At the heart of the deal is the retailer’s commitment to delivering a positive customer experience.
Homebase head of distribution Stuart Tosh said: “We’re looking forward to working in partnership with Wincanton to ensure we deliver an efficient and effective service to our customers.”
Wincanton director of home and e-fulfilment Paul Durkin added: “The carrier management service we are offering Homebase is a powerful collaboration of Wincanton experience and people with Sorted, an agile, data driven software company. Together we are well placed to help Homebase transform their customer delivery experience and grow their business.”