Essential reading for retailers and suppliers in the home improvement market

Walmart extends two-day shopping and returns policy ahead of Christmas

Published: 24 October 2018 - Fiona Garcia
 

Asda parent and US retail giant Walmart is working with its marketplace sellers to make millions of items available for free two-day shipping without a membership fee and simplifying the returns process for items purchased from these sellers, in time for the key festive period.

Walmart launched free two-day shipping, with no membership fee, two years ago on millions of the most-bought items on Walmart.com. In the coming months, it plans to extend this to its marketplace sellers for eligible items.

As part of the changes, customers will also be able to return products bought online from marketplace sellers to any one of Walmart’s 4,700 stores in the USA. The improvements are set to start rolling out next month ahead of Christmas.

Previously, customers returning a marketplace item via Walmart.com had to message the seller with a reason for the return and then wait to be contacted with information on how to send the item back. Walmart is currently in the process of introducing the capability to print a label from its website for mailing items back to the Marketplace Sellers but the new in-store returns policy will make the whole process far simpler – particularly given that 90% of Americans are said to live within 10 miles of a Walmart store

Explaining the reason behind the changes, Walmart said: “Regardless if the item is shipped by Walmart or a third-party, marketplace seller, we know they [customers] expect the same, seamless shopping experience.”

Whilst Walmart sells a broad range of home improvement lines directly, products listed by third-party marketplace sellers include building products, kitchen and bathroom furniture, tools, landscaping products, and specialist paints.

The retailer added: “The holidays are quickly approaching, and, with that, the annual increase in shopping for everything from everyday essentials to holiday gifts. We’re confident that, with these new changes to our marketplace, holiday shopping will be that much easier.”

 

 

 

Comments


(Your email address will not be published)
Already Registered?
Sign In
Not Yet Registered?
Register
Printable View E-mail Bookmark
*

What do you think?


As a retailer, what do you struggle most with in the adhesives & sealants category?





Latest reader comments

re: Toolstation.com excels in Which? website survey

Ray Pearce
Toolstation is always straight forward from ordering from the catalogue to receiving the items and a comfortable welcoming place to browse ...

re: Better Bathrooms goes into administration

Carolyn Muggleton
HiWe purchased a shower enclosure from Better Bathrooms which we have returned to them and asked for our money back.. The amount we ...

re: Woolworths staff reunited by new website

Pam Jones
looking for Brian Finch who worked as an undermanager to Mr. Cotton in Ebbw Vale woolworths....

re: 13-year-old's invention goes into production

Gel
No point in responding to an 8 year old post!...

re: Capitol Tiles outlets snapped up by BC Ceramics

Beryl smith
Hi I bought some black tiles called night black by capitol tiles I need some spares do you know where I can get them thanks Beryl...

Most read stories