Essential reading for retailers and suppliers in the home improvement market

The man who put the Q in B&Q visits latest store

Published: 19 March 2009
B&Q celebrated 40 years of trading this week by showing one of its two founders around the chain's newest and most successful store - ever.
The man who put the Q in B&Q visits latest store
B&Q originally opened as Block and Quayle in Portswood Road, Southampton 40 years ago.

The DIY giant was started by Richard Block and David Quayle, but soon changed its name to the more catchy B&Q and went on to a multi million pound turnover.

Mr Block left the business to focus on commercial tomato growing in the Channel Islands in 1976, while Mr Quayle stayed with the firm until 1982 when it was bought by Paternoster, now known as Kingfisher.

Mr Quayle was the guest of honour at B&Q's south west London New Malden outlet this week as it announced the store was the best performing in the company with sales outstripping those of any other in the chain.

B&Q's chief executive officer, Euan Sutherland, said: "In under 40 days since opening, our New Malden store has grown to be the best-performing store in the 40 year history of B&Q.

"It was an honour for me to show David Quayle - the original 'Q' in B&Q - around the store this week, and it brought home to me the sheer scale of achievement that New Malden represents compared to the ambitious beginnings of the business way back in 1969."


21 June 2019 15:36:32

The same lack of product knowledge that B&Q Bob  s seen in other retaillers suchs as Halfords and long term result in a drop in sales. 

11 June 2019 09:52:33
B&Q bob

The old BQ that he built respected staff loyalty and rewarded those willing to learn extra to be able to advise customers. The new BQ cut the wages of all their old loyal staff to fund management pay increases. Now you will struggle to find any staff with detailed product knowledge, most have left over the last 3 years replaced by cheaper teenagers. 

13 May 2019 09:00:52
Nick Willis

Its a great story of hard work and vision that made B and Q a success in the DIY shopping world David Quale and Richard Block very hard working chaps

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