Essential reading for retailers and suppliers in the home improvement market

John Lewis makes big changes at the top

Published: 8 September 2015
John Lewis has announced senior management changes and the appointment of a new group productivity director.
Andrew Murphy, currently retail director at John Lewis, will take up the latter, newly-created role. He joined the group in 1992 and has been in his current position for five years.

The purpose of the new role is to work closely with the chairman's committee and partnership board to develop plans to support John Lewis Partnership's productivity improvements, financial strategy and the future organisation structure.

Mark Lewis, who joined John Lewis as online director in 2013, becomes retail director, taking responsibility for both shop and online operations. The move will allow John Lewis to accelerate the full integration of its channels and lead the next generation of omnichannel retail.

In addition to his current responsibilities for supply chain and merchandising, operations director Dino Rocos will also assume responsibility for omnichannel customer ordering, contact handling and health and safety. He joined the Partnership in 1976.

Building on her current role as buying and brand director, Paula Nickolds will become commercial director, leading the development of the John Lewis proposition of the future, including new store formats. She joined the partnership as a graduate trainee in 1994.

Finally, Craig Inglis will take up the new role of customer director. He will continue to be in charge of marketing and customer insight, but his remit will now include responsibility for end-to-end customer experience. He is currently John Lewis marketing director, having joined the partnership in 2008.

John Lewis managing director Andy Street said that "these important changes to the John Lewis management board place the customer at the heart of our decision making. The new John Lewis board composition will ensure we continue to lead omnichannel retailing in the UK."

Comments


(Your email address will not be published)
Already Registered?
Sign In
Not Yet Registered?
Register
Printable View E-mail Bookmark
*

What do you think?

Help us to help you by taking part in our latest poll...
As we come out of the Covid-19 lockdown and shoppers return to stores, what areas do you feel you would like more help with to run your business better?




Latest reader comments

re: A guide to construction safety for home builders

Daniel Wood
Safety should always be the first priority. If followed properly, these precautions are all we need to tackle all unwanted accidents. I ...

re: Further Homebase closures ahead

Shaun Collorick
Cheltenham homebase has closing down signs outside, but not Gloucester homebase.... Yet!...

re: B&Q sales slide, as Screwfix decision to exit German market costs millions

B&Q bob
No surprises from us on the shopfloor management paralysed by fear of jobs and to weak to take chances so bumble around. Ranges boring, and ...

re: Further Homebase closures ahead

Miss l'a tesha gc Wilson
Please keep me updated regards all Store closures Thank you...

re: Graham Bell to head up B&Q as part of Kingfisher reshuffle

Peter Earl
I HOPE GRAHAM BELL THE NEW CEO OF B&Q GETS TO GRIPS OF THE COMPANY VERY SOON.MY WIFE WENT FROM SHADOXHURST TO GILLINGHAM TO GET SOME ...

Most read stories