Garden Centre Association members are being offered the chance to sign up for a free online presentation from motivational speaker and success coach, Michael Heppell.
Mr Heppell will be giving the 'Hearts and Minds for Customer Service' talk, which will focus on improving customer service, exclusively for GCA members on November 13 at 11am.

Chairman of the GCA, Peter Burks, explained: "The webcast, which will last for an hour, will focus on the biggest mistakes most organisations are making in their service offerings, why Michael thinks 90% of customer service training is a waste of time and what people can do to improve their customer service.

"I think the talk will be very valuable for all our members so hope lots of people will tune in. The programme is aimed at people who are genuinely passionate about customer service, that's definitely us and our members.

"I attended the launch of Michael's new 'Hearts and Minds' programme last month and found it very interesting. I really liked what Michael was saying so I asked him if he would present an online version of the presentation for our members."

Mr Burks added: "If you're interested in accessing the webcast, please call or email our office as soon as possible to guarantee your place."

Mr Heppell is the international bestselling author of 'How to be Brilliant', '5 Star Service', 'How to have a Brilliant Life', 'Flip It' and 'How to Save an Hour Every Day'. His clients and advocates include many big-name brands from across the UK and beyond.