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B&Q to roll out new store concept and one hour click-and-collect

Published: 7 November 2016 - Jenny Wonnacott

B&Q has announced plans to roll out its new format store - introduced at Cribbs Causeway in Bristol over the summer - across 10 stores as well as the introduction of a one hour click-and-collect service.

B&Q
B&Q's first new-concept store was introduced in Cribbs Causeway, Bristol, in June

B&Q's first 'Big Box' store was one of four Kingfisher stores aiming to combine the best elements from across the group as part of the One Kingfisher strategy. Speaking at Retail Week's Interior Summit, B&Q chief executive Michael Loeve said it would roll out up to 10 similar stores by the end of March.

He said, "We are trialling it in different catchment areas to see how shoppers react," adding that he was keen to get to the stage where the profit on store refurbishments would be strong enough to justify a full roll out.

Mr Loeve admitted that B&W had "lost focus" in terms of its stores' deisgns with stores starting to look "fairly functional" and "a little bit tired." The new store concept aims to improve this with brighter and more visual displays, and better in-store navigation as well as shop-in-shops.

And, despite the continuation of B&Q's plans to close 65 stores across its portfolio, Mr Loeve revealed plans to open new stores, particularly in and around London.

B&Q is also planning to launch a one hour click-and-collect service next year, enabled by the introduction of a unified IT system across Kingfisher. There were also hints that the system would spell more innovation from the Kingfisher team, with the promise of "digital services not seen in the market before."

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