Essential reading for retailers and suppliers in the home improvement market

Paper-reliant retailers risk losing staff to tech-savvy competitors

Published: 3 May 2018

New research reveals that 89% of employees admit they would prefer to work for a retailer that was embracing digital technology over one that was stuck in the analogue past.

A survey conducted by mobile data capture service, WorkMobile, found that almost nine out of 10 workers believe it would be more beneficial working for a retailer that invests in digital technology to replace paper.

When asked why they’d rather work with digital technology instead of paper, over half (55%) think it would be beneficial for companies, as they would save money. Around a third feel it would reduce errors or documents from being lost, and 29% believe it would make them more productive and effective.

Surprisingly, the technology that employees would most like their bosses to invest in is email. Just under half (46%) of employees want their companies to invest in email, suggesting that a large number of businesses have not yet introduced this most basic form of technology – despite it being available for well over a decade.

Aside from email, employees are also favouring more innovative tech. 44% would like to see cloud computing introduced into their working practices to make document storage easier. A third would like to use mobile devices, such as tablets and smartphones, to capture and store data remotely, while 20% support the use of mobile data capture, instead of paper-based forms.

WorkMobile chief support officer Colin Yates said: “Investment in mobile technology brings a wealth of benefits for businesses, and also for their employees. Utilising cloud-based services, such as Dropbox, or mobile devices can make employees’ jobs much more efficient and increase their overall productivity levels. Menial tasks, such as filling in stock order forms, time sheets and health and safety documents by hand, and then having to deliver or post them back to the office or store them correctly, will be eradicated, meaning that workers can just get on with their core jobs.

He added: “Those remaining businesses that still rely heavily on paper really need to be getting on board with mobile technology to bring their processes up-to-date. Otherwise they could find that they’re losing some of their top talent to their more innovative, forward-thinking competitors.”

 

Comments


(Your email address will not be published)
Already Registered?
Sign In
Not Yet Registered?
Register
Printable View E-mail Bookmark
*

What do you think?


Has the trend for more outdoor heating and lighting products helped extend the window for selling outdoor lines?



Latest reader comments

re: Homebase announces CVA proposal and will cut thousands of jobs

Whisper
Real shame, this was once a brand with an identity and had a strategy of concessions in Habitat , Argos , coffee shops and other concession ...

re: Clas Ohlson to close Croydon store, as it continues to “optimise” UK store base

Dene Presley
this is what is happening because of future technology as the internet shopping is on a rise It’s sad news this shop is closing It’s a ...

re: New Flashing Tape from Sylglas Fuels Profit Boost for Retailers

Gel Jones
Responding to a TEN YEAR old post is not the way to ask!Heard of Google?...

re: Toolstation.com excels in Which? website survey

Graham Bel
I was served by Alisha today and would like to say she was very accommodating and would recommended anyone to be served by her, thankyou ...

re: New Flashing Tape from Sylglas Fuels Profit Boost for Retailers

Tim Pye
Do you supply lead look alike strip in 9mm width? I am looking for an alternative to lead to give look like leaded glass, but applied to a ...

Blog and Comment

Dawn of a new age in customer service

Customer service used to be about answering telephones and responding to written requests, but our fast paced, social media driven society ... Read More >>