DIYWEEK.net

 

ERA appoints Foster-Shah as customer support manager

Published: 11 October 2019
 

ERA, the leading UK home security specialist, has appointed Sumier Foster-Shah as customer support manager for smartware.

Heading up a six-strong team of smartware experts, Sumier, who has over 20 years’ experience in delivering excellent customer service with high profile organisations such as Centrica, O2, Vodaphone, Talk Talk and Argos, provides exceptional aftercare to ERA’s smartware customers.

Sumier said, ‘The goal for my team is to deal with any smartware queries quickly and efficiently to a very high standard and to ensure that our customers are happy. Communication is the key for us, so we like to develop good working relationships with our customers.

‘My role also encompasses delivering our Smartware Installer Training Programme, that ERA has developed specifically for locksmiths and other trades people who want to feel more confident with their own customers when installing our innovative smartware products.’

Will Butler, group marketing & innovation director said, ‘Along with a passion for excellent customer service, Sumier brings a wealth of practical experience and dedication to the role. I am confident that, with Sumier’s contribution, our customers will greatly benefit from the work of the Smartware Support Team and in fact, we are already seeing some very positive reviews from installer’s via feedback, who feel supported by ERA if they have any issues or difficult questions from their own customers.’

For further information on ERA’s wide range of security products, including its innovative smart home security suite, visit

www.eraeverywhere.com or contact the sales team on 01922 490 000 or by emailing info@eraeverywhere.com

Comments


(Your email address will not be published)
7 + 2 =  
Already Registered?
Sign In
Not Yet Registered?
Register
Printable View E-mail Bookmark
*

Latest reader comments

re: Latest update on Green Homes Grant and implications for homeowners and landlords

John Hart
After applying for a green homes how long will it take for a decision? thanks...

re: SX Rainproof Exterior Caulk

Wally
I need the exterior sx rain resistant caulk! Can't get it anywhere so please help! How can I order it? Need it yesterday...

re: BCT can replicate any material in a ceramic tile

Christina Tiritanou
Not sure if you can help as I require a tile which has the measurements of 6”x 6”? Thank you....

re: Latest update on Green Homes Grant and implications for homeowners and landlords

colin thompson
SarahVery clear and helpful information.Thanks...

Most read stories

http://www.diyweek.net/era-appoints-foster-shah-as-customer-support-manager