Essential reading for retailers and suppliers in the home improvement market

Argos introduces new voice service

Published: 12 September 2018 - Kiran Grewal

Argos has announced customers can use just their voice to reserve technology, toys and home essentials for same-day pick up from more than 850 Argos stores by using the Google Assistant (available on most Android phones, iOS or smart speakers like Google Home). After a quick confirmation on their smartphone their order is ready for collection.

 

Argos’s new Voice Shop means customers can use Argos Click & Collect to pick-up purchases from a convenient store location of their choice.

One in ten households in the UK now has a digital home assistant and voice shopping is forecast to be worth £3.5 billion in the UK by 2022. Sales of smart speakers have grown 151 per cent year-on-year at Argos.

Six in ten sales at Argos now start online, the company reported, yet 80% of orders are fulfilled in-store as shoppers take advantage of its Click & Collect and Fast Track services.

Chief executive officer at Argos, John Rogers said: "Voice technology has the potential to revolutionise how we shop in the future. Digital home assistants have soared in popularity over the past year and people are increasingly looking to their smart devices to help with the smooth running of their lives.

"Argos is a digitally-led business at the forefront of technology and it’s really exciting that we are harnessing the simplicity of voice ordering with the convenience and popularity of Click & Collect to make our customers’ lives easier. We predict that the Voice Shop service will be a big hit and we will develop and refine the offer further as we get feedback from our customers."

Comments


(Your email address will not be published)
Already Registered?
Sign In
Not Yet Registered?
Register
Printable View E-mail Bookmark
*

What do you think?


With Black Friday and Cyber Monday behind us, have sales picked up in your retail business ahead of Christmas?


Latest reader comments

re: Drews The Ironmongers to close after 87 years

Dave Percy
A Huge Huge loss to Reading, this store has always delivered on every level , the staff are amazing freindly knowligable and it was so nice ...

re: B&Q UK sales slide, as Kingfisher exits Russian and Iberian markets

BQ bob
How long will lowrys disastrous rule of kingfisher be allowed to continue she has overseen the destruction of Britain's best DIY store, one ...

re: Wyevale agrees sale of five garden centres

Kerry Megan Robinson
What will happen to the Cafe located in the Parley Wyevale Garden Centre when In-Excess take over?...

re: Digital is a powerful selling tool, says Toolbank

Toolking Tools
Toolbank is the very company that resists online development of resellers by not supplying to those that dont have a trade counter, so this ...

re: Kingfisher confirms sale and leaseback of B&Q stores

Abdul
I wonder how long the vision of the VL will continue to pull the group to the very bottom? How many days will it go before someone thinks ...

Most read stories