Essential reading for retailers and suppliers in the home improvement market

Wickes named Britain's top DIY retailer

Published: 2 March 2011
Travis Perkins-owned chain tops the bill, with B&Q in second place, as 6,000 consumers vote for their favourite retailers in Verdict Research's annual poll.
Wickes named Britain's top DIY retailer
General merchandise chain Wilkinson bagged the third spot in the DIY retailer category, with price a key issue for consumers this year, according to Verdict.

Consulting director Neil Saunders said: "This year's winners tend to be retailers that focus heavily on price or retailers that add a lot of value to their offers."

Meanwhile, John Lewis was voted the UK's favourite retailer overall, for the fourth consecutive year, followed by Ikea in second place. The department store chain was also named as favourite in the homewares and electricals sectors.

Verdict's Mr Saunders added: "John Lewis' formula for success is tantalisingly simple: great service, broad and compelling ranges, superior quality, and honest and fair pricing. But it's a model that's extremely difficult to emulate. The result is that John Lewis makes consumers feel good about shopping: it delivers value over and above just the physical purchase.'"

Ikea, which was also voted second favourite in the homewares retailer category, scored well on both price and range. The results follow a year where the business managed to successfully grow its share in a market that saw an overall contraction in size, said Verdict. Mr Saunders commented: "Ikea offers good quality, stylish modern products at market-beating prices...that's something consumers have welcomed during these more constrained times."

Waitrose bagged the third spot as Britain's favourite retailer, followed by Superdrug and Amazon in fourth and fifth place.

Comments


(Your email address will not be published)
4 + 8 =  
Already Registered?
Sign In
Not Yet Registered?
Register
Printable View E-mail Bookmark
*

Latest reader comments

re: Latest update on Green Homes Grant and implications for homeowners and landlords

John Hart
After applying for a green homes how long will it take for a decision? thanks...

re: SX Rainproof Exterior Caulk

Wally
I need the exterior sx rain resistant caulk! Can't get it anywhere so please help! How can I order it? Need it yesterday...

re: BCT can replicate any material in a ceramic tile

Christina Tiritanou
Not sure if you can help as I require a tile which has the measurements of 6”x 6”? Thank you....

re: Latest update on Green Homes Grant and implications for homeowners and landlords

colin thompson
SarahVery clear and helpful information.Thanks...

Most read stories