Webbs Garden Centre in Wychbold has been recognised as a business of customer service excellence by the National Skills Academy for Retail.
The company has been working with the Academy to raise customer service skills in employees to ensure they can understand and respond to all customer needs.

The company has now trained over 70% of its front-line staff in WorldHost Customer Service training, an internationally proven programme delivered at Solihull College, which has been tailored specifically to the UK's retail sector.

Becoming a WorldHost recognised business for customer service excellence means Webbs has committed to providing consistently professional service to customers, no matter how much they spend, and ensuring good service is embedded in the business from management to the shop floor.

The company will hold the title for two years, during which they will be monitored through impromptu mystery shopping visits by the National Skills Academy for Retail to ensure the expected high level of service is being maintained.

Webbs chairman Ed Webb said: "We are very proud to have been recognised for our outstanding customer service levels. We place a high value on excellent service to our customers which is proven time and time again by positive feedback."

Jane Rexworthy, director of skills solutions and head of National Skills Academy for Retail said: "Congratulations to Webbs. By investing in their staff's skills and ensuring consistency across the business, they can now be confident that all customers are getting an enjoyable and stress-free shopping experience.

"Good customer service is hugely important to building a sustainable and successful business, especially in these tough times. The positive effects it can have on a business' bottom line means it should never be an optional extra for retailers, but an essential investment. WorldHost helps retailers achieve consistently outstanding service in their businesses."