Topps Tiles has joined The Furniture Ombudsman (TFO) which means it has pledged to abide by a Code of Practice to give customers more rights.
Topps is one of 5,000 furniture and home improvement retailers who are part of the TFO. Said Topps Tiles central operations manager Sarah Kite: "At Topps Tiles we pride ourselves on giving great service to all of our customers. By joining The Furniture Ombudsman, we are hoping to raise these standards even further and give our customers the confidence they need and deserve when completing their home renovation projects.

"As market leaders in this sector, we take our responsibilities very seriously and hope to inspire each and every customer, not only with our products, but more importantly our service."

TFO chief executive Kevin Grix added: "It is always pleasing when a retailer wishes to highlight their responsible business practices, and we are therefore delighted to welcome Topps Tiles as members of The Furniture Ombudsman.

"Our key aims are to inspire consumer confidence and help raise industry standards, and our ability to achieve these increases with each business that becomes a member of our service."