And they consistently fail to put POS on items in Makro Mail to remind customer of the offer; saw this last week in Reading.
Really basic stuff.

I worked for Makro for 5 years and was a department shopfloor supervisor then whent on management developement. We always relied on the sales of the CBU customer to bring in the sales annualy however, we were constantly reminded to drive the sales through our top horeca customers. Horeca customers need convenience and quick speedy service which was made difficuilt by the general public achieving an average spend of around 60. Makro will sink due to lack of guidance from the board and poor management decisions. I can't wait for my ex store to close as the store manager was clueless in his approach towards staff and will surely be the downfall of my ex Makro store!!

I worked at Makro as recently as the late 90's/early 00's, and nothing has changed. The company is STILL reliant on Christmas sales alone. Except, it now does so with no central distribution!

The blame lays with the parent company. It took far, far too long for Metro AG to form a coherent business plan when it took over Makro's UK operations. It allowed an incompetent UK executive board to invest tens of millions of pounds in an ill thought out store refurbishment program whilst driving hundreds of talented managers out of the business with an extremely blunt form of fear management.

In truth, Makro UK fitted uneasily within the Metro Cash and Carry business from the beginning. The arrival of a continental management team is too little, too late. Mark my words, more stores will close.

The previous parent, SHV, should have transformed Makro UK into a Wilkinson's/The Range style discount out-of-town department store when they had ...[comment was too long]

At my time with Makro, (6 years late 80s) it was a well known fact that it was only the Christmas sales that put the annual profit and loss account into the black. Being in the red for so long was possibly due to the very tight restrictions on customer selectivity. All to do with VAT reclamation. Staff only shop there due to their 10% concession.(Which has now been removed from Electrical goods). Open your doors to the general public Makro. Just try one store.

Incidentally the car park in those days was comparatively full. It is now less than half the size and half empty.