Essential reading for retailers and suppliers in the home improvement market

John Lewis Partnership acquires home improvement business Opun to enhance home services offer

Published: 4 June 2018 - Kiran Grewal

The John Lewis Partnership today announced that it has acquired Opun, which manages home improvement projects on behalf of customers. The acquisition will strengthen the retailer’s position in the home services market while also complementing its home product range.  

Following the acquisition, Opun will operate as a wholly-owned subsidiary of the John Lewis Partnership and will retain the Opun brand.

 

Formed three years ago, Opun was founded with one aim; to remove consumer pain from home improvement. Employing around 50 people across two offices, Opun has developed a unique operating model that utilises technology to drive customer efficiencies in a market famed for opacity.

Sean Allam, director of commercial operations at John Lewis, said: “John Lewis is known for its home product offer, and for delivering exceptional customer service. Opun’s commitment to end-to-end customer service chimes with our values, and we think it’s a great fit for John Lewis customers. This acquisition will improve our capability in the home services market, built through our own trials with John Lewis Home Solutions.”

Founders, Rod Brown and John Cushing, said: “We founded Opun with a view to revolutionising the home improvement experience, putting customer values first and delivering a world class service using technology as our backbone. We are delighted to be joining John Lewis, which shares the same values as Opun.”

Comments

04 June 2018 20:58:14
J

Not a real deal. Company had gone bust


(Your email address will not be published)
Already Registered?
Sign In
Not Yet Registered?
Register
Printable View E-mail Bookmark
*

What do you think?


What's driving sales in the cleaning & laundrycare sector?



Latest reader comments

re: B&Q sales dip 2.5%, as showroom sales decline

B&Q bob
Screwfix sales are up because they position new stores close to B&Q stores but then price like for like products cheaper than within BQ ...

re: B&Q kicks off kitchen & bathroom recruitment drive

B&Q bob
Wickes are not alone, Wrens kitchens has seen large numbers of unappreciated BQ kitchen sales staff join them because of BQs attitude ...

re: Toolstation.com excels in Which? website survey

Roger Bishop
This was my first visit to toolstation in farnham but it will definatly not be my last the service was exceptional staff were welcoming i ...

re: Graham Bell to head up B&Q as part of Kingfisher reshuffle

B&Q bob
Ms Laury has overseen perhaps the worst period of BQ history under her leadership, staff have had their wages cut while witnessing their ...

re: Screwfix opens 600th store as business continues to build

B&Q bob
Why is kingfisher giving screwfix lower prices to sell at than their BQ stores? Staff in B&Q suffer constant abuse from trade customers ...

Most read stories

Blog and Comment

Dawn of a new age in customer service

Customer service used to be about answering telephones and responding to written requests, but our fast paced, social media driven society ... Read More >>