Essential reading for retailers and suppliers in the home improvement market

John Lewis expands professional trade service trial

Published: 1 September 2017 - Fiona Garcia
 

John Lewis will expand a trial of a brand new home improvement and maintenance service across Bath, Bristol, Cardiff, Cheltenham, Gloucester and Taunton from 12 September. The initiative, called ‘Home Solutions from John Lewis’, which has already been trialled in Milton Keynes, enables customers to book plumbers, electricians, decorators and gardeners online who have been selected and approved by the retailer.

Customers can request a fully qualified, professional tradesperson via the Home Solutions app, website, or customer call centre. After selecting the job that needs doing, customers will be shown a variety of time slots when the work can be performed. Having chosen a suitable time, customers are then matched with an available trade professional who can be booked and paid for via the Home Solutions app, or website. In keeping with the company’s customer service standards customers will be given a one-year guarantee on the work.

Tom Athron, group development director at the John Lewis Partnership, said: “As a trusted retailer of home products our customers often ask us if we can help them with tasks in their homes. We are delighted to be expanding our trial and have taken a lot of care to find professionals who will deliver service to the standard that people expect from John Lewis.

“We know how difficult it can be to find the time in our busy lives to source trusted trade professionals and hope our customers find the service helpful.”

The local trade professionals taking part in the initiative have all undergone a rigorous recruitment process, which includes interviews, background checks, viewing of previous work and an induction to John Lewis customer service standards.

Comments


(Your email address will not be published)
Already Registered?
Sign In
Not Yet Registered?
Register
Printable View E-mail Bookmark
*

What do you think?


Is housewares a growing category for your business?

Latest reader comments

re: B&Q overhauls kitchen and bathroom sales process

Elliott
No BQ employees affected - how come???when they're unemployed and losing a wage.....derrrrr...

re: Kingfisher opens first net zero energy store

Guy Eames
well done kingfisher! I’m going to make this store my main diy supply base. Perfect example of where sustainability is a win-win. ...

re: The Range to take over Homebase store in Cardiff

susan way
please can you tell me when the new range will be open on culverhouse cross is please thank you...

re: British consumers want more government support for indies

PETER COLLINS
GOOD ARTICLE,THE PROBLEM IS SO MANY OF MY CUSTOMERS DO SHOP LOCAL,BUT I KEEP HEARING THE SAME COMPLAINT,THE PARKING COSTS,AND THE ...

Most read stories

Blog and Comment

Dawn of a new age in customer service

Customer service used to be about answering telephones and responding to written requests, but our fast paced, social media driven society ... Read More >>