Essential reading for retailers and suppliers in the home improvement market

John Lewis expands professional trade service trial

Published: 1 September 2017 - Fiona Garcia
 

John Lewis will expand a trial of a brand new home improvement and maintenance service across Bath, Bristol, Cardiff, Cheltenham, Gloucester and Taunton from 12 September. The initiative, called ‘Home Solutions from John Lewis’, which has already been trialled in Milton Keynes, enables customers to book plumbers, electricians, decorators and gardeners online who have been selected and approved by the retailer.

Customers can request a fully qualified, professional tradesperson via the Home Solutions app, website, or customer call centre. After selecting the job that needs doing, customers will be shown a variety of time slots when the work can be performed. Having chosen a suitable time, customers are then matched with an available trade professional who can be booked and paid for via the Home Solutions app, or website. In keeping with the company’s customer service standards customers will be given a one-year guarantee on the work.

Tom Athron, group development director at the John Lewis Partnership, said: “As a trusted retailer of home products our customers often ask us if we can help them with tasks in their homes. We are delighted to be expanding our trial and have taken a lot of care to find professionals who will deliver service to the standard that people expect from John Lewis.

“We know how difficult it can be to find the time in our busy lives to source trusted trade professionals and hope our customers find the service helpful.”

The local trade professionals taking part in the initiative have all undergone a rigorous recruitment process, which includes interviews, background checks, viewing of previous work and an induction to John Lewis customer service standards.

Comments


(Your email address will not be published)
Already Registered?
Sign In
Not Yet Registered?
Register
Printable View E-mail Bookmark

What do you think?


Retailers: what are your thoughts on Smart Home Technology?


Latest reader comments

re: UPDATE: Social housing B&Q vouchers leaving DIY SMEs out in the cold

Anne Duffy
I got an £85 b&q decoration card was told got on the 6th March & they said it was used on the 8th which would be hard as I went to use it ...

re: Homebase scraps Spend & Save loyalty scheme

Gel
Homebase have also abandoned the "Click + Collect" service they offered until recently. A useful facility that has been removed by the new ...

re: John Lewis profits plummets by more than 50%

Paul
Not surprised by this. My small experaince with them was lots of staff walking around in 2 or 3's chatting not offering to help. When ...

re: STIHL to showcase cordless garden tool range at Glee

Gel
I wonder if this means that their previous lock down on Stihl dealers selling outside their area is now gone, or just on these Li Ion ...

re: Homebase scraps Spend & Save loyalty scheme

Jeff
I have an expired Homebase card. Have they stopped issuing new ones or renewing old ones? If so has it been replaced by Nectar card...

Most read stories