Essential reading for retailers and suppliers in the home improvement market

Homebase introduces five-year guarantee on hardy plant range

Published: 28 January 2011
DIY and gardening chain hopes to "inspire and reassure" customers with plant guarantee and new Chelsea Collection.
Homebase introduces five-year guarantee on hardy plant range
The guarantee covers all hardy plants and means that customers will be able to return products that have not grown in the way indicated on the care card.

"Homebase works closely with its growers, which ensures the quality of our plants," said trading director for garden and seasonal Amy Whidburn. "We hope this guarantee will help inspire even novice gardeners with the confidence to personalise their gardens."

Homebase is also launching a special range of plants, inspired by the garden it is sponsoring at this year's Chelsea Flower Show. The Chelsea Collection, which is predominantly hardy plants, will arrive in Homebase stores in May, and is covered by the new plant guarantee.

The Homebase Cornish Memories show garden, designed by Tomas Hoblyn, aims to reflect the more informal expanses of Cornish gardens, says the firm.

Kingfisher-owned chain B&Q will also be creating a show garden for Chelsea this year. Working with award-winning designers Laurie Chetwood and Patrick Collins, B&Q's garden will incorporate everything edible to help inspire the British public to grow their own food.

The garden will feature a 9cm high tower with vertical allotment and potting shed, as well as biodiversity wall.


09 May 2018 17:48:39

Hi, last summer I purchased to large round Buxus plants and I'm so disappointed as they have literally died over night! They have turned an awful yellow colour and look dead. I would like a replacement or refund. I have my bank statement as proof of purchase but unfortunately did not keep the actual receipt. 

Published prior to March 2014
By Peter Rice
Hi I purchased a date palm September last year and have followed the instructions but it has gone brown it cost 25 pound half price am I entitled to a refund ? I cannot find the receipt but all the homebase tags are on the plant I am really disappointed. I would be happy with a credit note
Published prior to March 2014
By Jane
Hi planted a little lime last summer and t doesn't appear to have come through its first winter ? Is it covered by the hardy plant guarantee & when should it start showing signs of life , it's just twigs no leaves no buds ? It does look dead
Published prior to March 2014
By Tony
Yes sent to hombase give money back
Published prior to March 2014
By Joseph Birch (
Hello, I purchased a Golden Leyland Cypress x Cuprocyparis leylandi "Castlewellan Gold" May/June this year. I have repotted it using John Innes multi-purpose compost and use a slow release fertiliser A month after purchase but many of the "ends" have turned brown and the tree looks very unhealthy. Can you provide advice or can I return it for a refund?

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