Essential reading for retailers and suppliers in the home improvement market

Builders merchant hits out at Kingfisher TradePoint launch

Published: 29 March 2010
Wickes parent company, Travis Perkins, reacts to B&Q's new venture into the trade market, while Kingfisher's ceo Ian Cheshire explains the impact it will have on the sector.
Talking to sister website buildersmerchantjournal.net, Travis Perkins chief executive Mr Cooper conceded that TradePoint was "better than any they've made before," referring to the DIY chain's numerous attempts to break into the trade market.

However, despite the potential threat that the scheme could pose to both national and independent merchants, Mr Cooper appeared unfazed by the launch, explaining that although the scheme was new and high profile, it did not necessarily mean that it would be picked up by the trade.

"We're not sure that it will be a profitable move for them," he explained. "It might take some turnover, but there is a big difference between tradesmen who shop at Wickes and those who shop at B&Q and Homebase. If I had a tradesman doing work on my house, I would not be comfortable if he thought that one of those sheds were the place to go."

B&Q's expansion into the trade market was announced at a press conference last Thursday, following the news of Kingfisher's full-year results. The TradePoint model sees trade counters situated within existing large B&Q stores benefiting from their own entrance and exit, as well as a trade only manager and eight members of staff.

Once customers have been verified as genuine tradesmen using VAT numbers, they will be given their own TradePoint card for use in the trade area, as well as to browse the rest of B&Q's products at discounted prices. In a set-up similar to Argos, tradesmen can choose from 12,000 products in a catalogue and collect their purchase from staff at a manned counter. Next-day delivery is offered for non-stocked products.

The new format, which occupies between 4,000-6,000 sq ft, has already been rolled out to 38 B&Q stores, following a successful trial in nine branches. Kingfisher plans to extend the model to 118 large B&Q stores across the country.

Discussing the impact TradePoint will have on its existing Screwfix chain and the builders merchant industry as a whole, Kingfisher ceo Ian Cheshire told DIY Week: "Screwfix is a subset of TradePoint. It [TradePoint] has a bigger range - Screwfix can't habdle some of the products. TradePoint is broader and more convenient. The trade shop very locally and very often. It doesn't appear to cannibalise Screwfix...I think it's because the market is so fragmented. In Reading we opened a TradePoint right around the corner from a ScrewFix and sales actually went up."

He added: "118 stores is a drop in the ocean for the trade market. What tradesmen want is a trade brand, exclusive trade pricing, space that is reserved for trade and convenient opening hours. Most merchants are closed on a Saturday afternoon and Sunday but we're not."

Mr Cheshire explained that the clear pricing of items in the TradePoint catalogue may also be a draw for smaller trade firms. "Merchants have price files based on individual customer schemes - you don't know the price until you're invoiced. Bigger companies get good deals on price and the merchants make their money off the smaller tradesmen. B&Q's TradePoint catalogue is more transparent."

The group is now considering whether or not it will roll the TradePoint format out to the rest of its B&Q sites.

Comments

Published prior to March 2014
By Charles
Wickes have embraced the trade very well. I used to always shop at B&Q but now I am a loyal Wickes trade customer. Their prices cannot be beaten and the staff are very knowledgeable about all items. It's Wickes all the way for me. I shop in Taunton and believe the focus on the tradesmen and women is now second to none.
They know your name and I know theirs. John on the trade desk is the a pleasure to deal with and Shaun their trade manager knows his stuff! Keep it up Wickes!!
Published prior to March 2014
By Alan Collins
If like me, you are a one man band, you do not get great discounts from your wholesalers. I am an electrician and if I were to walk into TP then I would pay probably at least double to my builder friend who uses them regularly. On one day, I visited 3 times for a bag of cement and got charged 3 different prices ranging from 2.45 to 4.65. I would rather know what I was paying up front than gambling on what I maybe charged so I reckon the likes of screwfix and B & Q trade will be more appealling to the smaller traders.
Published prior to March 2014
By Ben
ha ha funny thing saying staff don't know Jack. some people brush everyone with the same brush. i am a tradepoint supervisor and prior to this worked at a merchant for 22 years. every store has fully qualified experts in plumbing and electrical, just find the right person for advice and don't be offensive.
Published prior to March 2014
By Rab
Service in here is slow. More often than not the stock I go in for is not in stock. Tomorrow may be fast enough for some tradesmen but not for me. OK!You have 20000 items in a warehouse 40 miles away but not in your stores. If you offer discounts on bulk orders you have to bulk your stock. You ever tried buying 5 of an item when they only have 2 in stock!!! Takes a staff meeting to sort it out! Staff are knoweledgable! They know jack!!!
Published prior to March 2014
By Andy
I think some of you should go to your local Builders Merchants and actually check some of their prices! Has anyone bought stuff from Jewsons recently - the paint I bought from there was TWICE the price of Tradepoint!! I haven't and will not set foot in Brewers anymore either - never get discounts, always overpriced so no more getting my money - ever! There are teething problems with Tradepoint and believe me I have encountered them - but to come on here an whinge about not getting advice from the staff etc is a bit pathetic - thats not really what they are there for! Do u ask for trade advice at screwfix - No, I didn't think so - yet we all know how great they have been over the last few years - not perfect but they provide a service that wasn't there before!! Fixings etc have always been the big mark up items of any large retailer - so yes you do still have to shop around for certain things - but at the end of the day if you really don't like it - please just vote with your wallets and just go somewhere else and stop moaning on here - SIMPLE !!
Published prior to March 2014
By Mike brain
As so many people have said, it's all about pricing, discounts that we there when they started are now not there. Hook you then shaft you. Almost a complete waste of time. Come on, let's have a proper trade discount on everything, not just the few things that don't sell well
Published prior to March 2014
By C
I've now worked in trade point since i was laid off as an electrician nearly 3 yrs ago and i still think we give one of the best services around. I myself strive to obtain items for customers even if it means myself driving 40miles down the m1 to get them. And as for people saying trade point staff dont actually know anything! As ive stated myself im a Quailified Electrician and we have a builder with 30 yrs on site experience and a fully qualified plumber to give advice and guidance to any tradesman unsure of what to buy or do. Overall Tradepoint is a brilliant idea and yes king fisher get it wrong sometimes but we the trade team put them right on most ocasions, Ow and you dont get money off everything in store with a TP card because 1) Its not classed as a trade item, 2)We have a cheaper alternative in the catalogue.
Published prior to March 2014
By Paul
I work in the retail sector for a well known Fixings/ Trade retailer. I have to carry out cost comparison exercises on a regular basis between the like of Screwfix, Toolstation, Wickes, Tradepoint etc. and almost without exception Tradepoint along with Screwfix are the most expensive and often by a considerable margin. Talk of relationship building with inexperienced and unkowledgeable staff is ridiculous; at the end of the day trade customers want the best price and the best service (product knowledge, delivery etc) and Tradepoint will never be able to meet these requirements as it a Kingfisher vehicle and part of the 'big shed' culture which Britains love- if only customers would check out prices versus smaller independents, they would be amazed at how overpriced B&Q and Tradepoint (and Screwfix) actually are!
Published prior to March 2014
By MICK
In tradepoint catalogue the prices are excluding VAT when you include the VAT to the prices of the catalogue they are the same price as in the store so a pretty pointless trade card I shall be going back to Wickes at least you pay the price stated
Published prior to March 2014
By Andy
Hi i work in Tradepoint in Leeds, Although i understand that Tradepoint may not appeal to all tradesmen, we do aim to fulfill everyones needs. I believe that even though still in it's infancy Tradepoint and the idea behind it is succeeding where others have failed. We aim to provide a convenient, competetivly priced, knowledgable service and high levels of availability to our customers. We may have some pricing issues now and again but what other Trade outlet can have access to over 40,000 products daily. If as a Tradepoint customer you work with us and build up the relationship that others have you will see that we learn from each other and tailor our products and services to our customers ever changing needs. This is paramount within the industries our customers work and trade in. So moving forward we will endevour to consistantly improve our offers, products and services to fulfill all our customers needs.
Published prior to March 2014
By Ian
My local trade point is Gillingham, staff are in-experienced, do not know their products as a builders merchants would and are more interested in discussing their social lives than serving their customers! The only upside is their opening times if you are not in a rush!
Published prior to March 2014
By dave hopton builders
ian cheshire thinks trade point wont take off,well travis perkins wont thats for sure,all the builders i know use trade point ,why well sevice and best prices.most of my buying is at trade point and i have a travis depo very near to me 2 miles more to bq but more than worth it,travis perkins have a very small stock of basic builders tools and when i have gone in there thay havent got what you want ,you cant sell it if you have not stocked it shoe shop with no shoes
Published prior to March 2014
By paul
store price for a bathroom basin 35
TP price 26+vat, this was cheaper, but taps to go with basin 9 in store 13+vat with TP, Waste 8 in store 15 +vat with card, other items etc ended up paying 82 total, instead of 63,only had card one day and its in the bin, back to wickes for me sad to say, paying extra to have the easy parking is just not worth it. could take my father in on OAP day and get better discount.i used to use screwfix all the time, but they can never seem to fill a complete order, so i endup wasting time and money travekling to other stores, better pay a little extra but get a one stop shop, and order and collect the big stuff, hope the other sheds dont go down this line.
Published prior to March 2014
By ?
why is it all i see on this site is people moaning about tradepoint,tradepoint is the best thing that has come from bq so give it a chance.and as for you with the oap card you carnt even use that in tradepoint
Published prior to March 2014
By wolfie
An update if I may.
Last Friday I bought a Hitachi Impact Drill Driver at 99.99 inc vat from TP. This Wednesday (19.1.11) I walked around same store in search of drill set viewed on B&Q website. (Proved out of stock, and better price and spec than TP equivelant).
What do I find in the bargain crates. The exact drill and priced exactly as the TP -out the door- price I had paid.
The difference? I could have had 10% off on my Diamond Card. So I walked straight back and checked the TP display. Still the same price as I had paid. So my friends, I paid a tenner more in TP than joe public would have using a Diamond Card!
Published prior to March 2014
By dean todd
I first purchased or shall i say paid for in cash 337.72p for a paslode nail gun, with 4000 free brads, on the 26th of december 2010. after many a phone call to trade point,i must also inform i had recieved none i then went into the trade point to find out what was going on. that was the 13th of jan 2011.I WAS TOLD I HAD TO CANCELL OR THEY WOULD HAVE TO CANCEL THAT ORDER FROM SCREW FIX? THEN DO A RE ORDER WILL BE HERE IN 72 HOURS. i am still waiting for the nail gun, OH ALSO TOLD THAT I WILL NOT GET THE 4000 FREE NAILS AS STATED? WTF? WHY? IN THE CATALOGUE IT CLEARLY STATES IN THE ENGLISH LANGUAGE, PASLODE IM65 WITH 4000 FREE BRADS, WAS TOLD 72 HOURS FOR DELIVERY HAHAHAHHAHAHAH YOUR A JOKE AND I AM CANCELLING THE CARD,STILL DONT HAVE MY NAIL GUN LET ALONE THE FREE BRADS THEY COME WITH IT,
Published prior to March 2014
By Wolfie
A word to the wise, and it is a chore, is to check your prices carefully. not only are some prices still wronf in the Spring 2011 TP catalogue here are a few checks.
1 Ordered a mixer shower viewed on B&Q website via TP counter having first checked not available via TP proper. Savvy? Not a stock item in B&Q either. Two weeks later, still waiting for delivery to TP outlet I wandered around B&Q Bathrooms and picked up Sales Leaflet. My, ordered, mixer was on advertised at 15% off!
Brought to the attention of TP staff who pointed at B&Q different to TP and must have ordered before sale period (customer always wrong, as if)till I produced TP Invoice.
Only resolved by cancelling order then, intending to buy via B&Q website myself I googled same and secured delivery from elsewhere, with additional shower mount, all at price of B&Q's sale price AND delivered post free in 3 days. What a cerfufal (don't bother correcting spelling).

Next one, if you've got a Diamond Card checked price on shelf as not all products are cheaper in TP.

In the alternative, i did recently bought a discounted toilet seat in a, non TP, B&Q store (Netherfield Nootm) and took to self checkout where i scanned the item then my TP card. it knocked a further 2 off.

Moral is shop around but to be market leaders TP should be doing this for us.
Published prior to March 2014
By hayden
If kingfisher are truely serious about making tradepoint work then they have got to sort their pricing out. Why should a customer have to cross reference every product they buy to ensure it not more expensive than joe public's price. That should have been sorted out befor they put the tradepoint banner up?
Published prior to March 2014
By Martin
On the positive side, separate entrance, longer opening hours (compared with retail side), weekend opening and shorter checkout queues. Those are my experiences so far.

More concerned to read about the pricing issue. When I registered for the card I was told that prices would always be either lower than the in-store price or, in cases where there was an offer or discount on the in-store price, then the TP price would be the same.

If this doesn't work as some have said, then it's pointless. I don't have time to check everything I buy just to see if the TP price is indeed lower than the retail price (including any offers).
Published prior to March 2014
By Mark - Dunfermline
Have now realised its cheaper not using the card at B&Q stores!! Stores discounted stocks or promotions are charged at full price which is a real turn off! B&Q staff have no idea or backup as to the "Tradepoint Brand".
Dedicated Tradepoint Staff are at least passionate about the brand and making it work at local level. Am now aware that ordering catalogue items is the way forward however process needs updating to accept online or emailed orders. Really needs a better ordering system that doesnt require you to go in store first and sort out the penalising of "trade point customers using b&q stores to pick up an item. Id be better of taking a pensioner in on a wednesday and getting a better discount !!
Published prior to March 2014
By lee
TradePoint doncaster combines Screwfix's know how and specialist trade brands with the convenience of B&Q's store location and long opening hours. It is specifically designed for trade customers, with over 12,000 trade-only products available, including bricks and blocks, paint, kitchens and bathrooms, plumbing, electrical, tools and fixings. TradePoint is open seven days a week, up to 15 hours a day with guaranteed stock availability, fast service good staff and competitive prices. As a joint initiative between B&Q and Screwfix, TradePoint is a good example of Kingfisher's businesses working more closely together
Published prior to March 2014
By lee
i work in trade point doncaster and we are doing wots right for the trade. we now have a company called burdens from sheffield who are working with trade point so we can now deliver next day direct to site on hundreds of items.trade point is still new but we are getting there to make sure any tradesman can get everything they want under one roof from trade point.plus we are open 7am till 9 pm monday to friday 7am till 8pm sat 10 till 4 sunday.do i need to say more
Published prior to March 2014
By Alan Gibbons
They obviously have stocking and data issues. Ordered and paid for two flood lights last week, not in stock but on one day delivery. Checked a couple of times and no delivery, told they would be in. Yesterday told they will be in today. Phone calltoday out of stock earliest delivery 20Dec. Not that good Im afraid, would be better ordering elsewhere on line in this case and having delivery direct. I hope this is a one off with Trade Point as I am not prepared to buy and pay for goods and then wait like this.

I will be getting a refund and order online elsewhwere in this instance.
Published prior to March 2014
By Alpin
Would be better if all items discounted to trade. The way it is now I spend more time checking catalouge to see if items I`m buying are discounted and as my local store is small I go to scanner payout, scan my card and then find no discount, also savings on multipule buys get cut if you use trade card sometimes think whats the point concept is good but really needs thought through if they really want to catch trade buyers.
Published prior to March 2014
By lee
i work in a tradepoint and every customer i speak to say its the best thing bq have ever done.we have more stock than any other merchant and are open longer.it is still new and we have got loads to learn but we are getting there and that shows with the sales in my store and the amount of customers we are are getting through the door.plus we are cheaper than most murchants so we must be doing something right
Published prior to March 2014
By Rob
Been waiting 5 days now for "next day delivery" to Bognor Regis store. great eh, dont think I will bother again, I also bought a plastering hawk , at 3 more than store price, It will be going back!! great discount ....NOT ,Given up with them,going back to wickes!
Published prior to March 2014
By Peter
I work in the tradepoint in gillingham having worked on the B&Q side for five years at the weekend! i have also during the week trained to be a sparx! I recently made a move from B&Q to the trade counter to see what i could bring to TP using my trade expierence. Our catalogue has only had 5 issues and i still see errors in there but that is to be expected! Every next day order i process has made it by the next day! and i check in of a monday evening to ensure my customers are happy! were not a waste of time we are a subsiduary of kingfisher and not B&Q We sell thier products! some at discounted prices some dont change! If you shop from the book you can check the deals against shop floor prices! As for queues every trade centre has a busy period or a day where thie short staffed! I've been in Cities, WF, Senates and had to wait 5 mins or so! even if your on a time scale you need a littl patients! Stock levels are constant and the only problem i've had is with large quantities of plasterboard. Lintels blocks, plasters, slabs and the rest are no problem. One last thing is I have a regular plumber in every weekend he's got never happy and it emerged he had bad depression bi-polar or something but he didnt get patronised by an advert on the radio!
Published prior to March 2014
By Andy
As an older tradesman I have a B&Q Diamond card which gives 10% off nearly everything B&Q sell (wednesdays only)I used my trade point card and didn't get any discount on the shop price and the queues in trade point are a joke.
Published prior to March 2014
By Bryan P
B&Q can stock the smaller items that the trade requires but as to heavy side products,lintels, slabs,and steel fabric they just fall down on large stocks and heavy vehicles to make the delivery.
Published prior to March 2014
By LARRY
The Radio Adverts are patronising too!
Not all builders are Essex boys in white vans (not that there's anything wrong with that) I wouldn't be surprised if B&Q apathy kills this idea again.
Published prior to March 2014
By chris
you realy have to watch what you are buying, a few times been charged more than if I had walked in as a normal punter! or for example 2.4 mtr scant in trade cat but not 3.0 mtr so you pay top price on 3.0 mtr. what size you more likley to use!
using the card in local non tradepoint store a total waste of time as there stock is diferent and verry little of what they carry is in the trade cat. so yet again you pay top price.
word of advice for B&Q, if you aint going to get it right than dont do it, you are only making yourselves to look lite idiots who can not hold a party in a brewrey! ( being polite)
Published prior to March 2014
By Adam
Are you serious? U go into a tradepoint and Ask for a building product that you would never dream of B&Q selling and I bet they can get hold of it and deliver out to you, this surprises people honestly!
Published prior to March 2014
By Bryan
Stock volumes of heavyside building products and delivery vehicles to cope with heavy loads are not one of the services B&Q can supply comparred with real builders merchants

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