Oh my God what the hell is my company thinking, is it being run by a bunch of 12 year old s! Half our customers are older and would have no idea what a bloody avatar is, the younger ones have no problem asking for help. Shopfloor staff have been greatly reduced in numbers, yet now have to manage their own aisles, mix paint, cut timber, man the tills, clean up spillages, answer the phones,serve customers, cut rope and chain,serve customers, carry heavy goods to people's cars,fill the shelves, data management of stock, and now they want us to be real time avatars! Where are we meant to get the time from. Staff are so stressed they are becoming ill,but if you have 3 absences in a year you face dismissal. A member of staff in my store collapsed and hit his head at work but couldn't go home or to hospital as he had already had two sick absences and would face disciplinary action. B&Q used to care about its staff now the management just care about their bonuses. In the last 10 years store manager wages have risen from an average 27k to an average 75k I know I was one! Staff get 1% or less a year how is that fare! Our CEO gets a possible 80% bonus on top of salary, shopfloor staff list our 6% bonus as B&Q couldn't afford it anymore! Instead we get a store team bonus based on reaching target no surprise then that they put our target this year up by 15% on last year's sales, we have hit it twice this year earning 60 compared to kingfishers CEO 2,000,000!