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B&Q launches first ever Easter weekend DIY helpline

Published: 3 April 2012
Members of the You Can Do It Crew, an online help service for DIYers, will be on hand daily from Good Friday to Easter Monday for the first time.
B&Q launches first ever Easter weekend DIY helpline
A huge increase is expected in the number of DIY enthusiasts rolling up their sleeves and making the most of the long weekend to get on with some home improvements, and B&Q's customer service team plans to take full advantage. The DIY chain claims to be the only home retailer in the UK to offer this service on Easter Sunday, and says it will be the only place someone with a home improvement question can obtain advice.

The You Can Do It Crew will be trialled over the Easter weekend and if successful will be rolled out over all future Bank Holidays. Customers can call a hotline, upload dilemmas to B&Q's Facebook page or tweet using #howdoi.

B&Q's Marketing Director Katherine Paterson said: "We know how frustrating it can be when you're all geared up to get stuck into DIY, but instead seem to get stuck half way through. We've launched our You Can Do It Crew to help inspire the nation with the skills and confidence to get stuck in, have a go and revel in the moment they can turn back with pride and say 'I did that'."

Comments

08 March 2017 16:24:28
Lyndsey Beaumont

Hi, 

i have a kitchen cupboard door that has fell off. The screws to keep it on were screwed directly into the chipboard carcass. A workman came and rescrewed it on with bigger screws which resulted in two days later it falling off and destroying more of the chipboard. I tried filling the holes with pollyfilla and carefully drilling but it only resulted in the pollyfilla crumbling and falling out, which I thought it might. I want it back on and back on to stay. Before I dash out and buy anything else and waste my money, can you please recommend a solution. The carcass of the kitchen cupboards is not very think as you probably know so rawl plugs etc are out of the question. I thought if I could set a rawl plug in filler I might get the screw back in but it's going to be a seriously tricky job as the smallest rawl plugs I've found would have to be cut. The screws are blunt ended by the way. 

'Hope you have an answer to help

many thanks

Lyndsey 


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