Essential reading for retailers and suppliers in the home improvement market

B&Q kicks off kitchen & bathroom recruitment drive

Published: 26 July 2018 - Fiona Garcia
 

Following a shake-up of its kitchen and bathroom sales process, DIY giant, B&Q has now begun recruiting 800 new colleagues to its showroom areas

The retailer says the move “reinforces its commitment to the kitchens and bathrooms market”. It follows an announcement last month that it would be streamlining its kitchen and bathroom sales process and would be scrapping its Homefit installation services.

B&Q explained the shift away from offering installation was based on "customer preference". The chain, which offers 25 different kitchen models, added that it would continue to focus on selection, design and ordering of new kitchens and bathrooms, for delivery and take-away.

As part of the new simplified process, B&Q customers will only deal with one person in store, which the retailer believes will create greater efficiency and mean that the entire transaction, from booking a design appointment, to home delivery, can be done more quickly.

All staff will continue to be fully trained on its interactive kitchen and bathroom design tool, B&Q Spaces.

B&Q trading director Paul White said: “B&Q is committed to the growth and development of the category. We are confident these improvements lay firm foundations to drive our showrooms business forward, and create a solid platform from which to continue evolving our market leading kitchen proposition.

“With the addition of 800 new colleagues, customers will experience an even better service, dealing with just one member of staff who will make it simpler for them to buy a kitchen or bathroom and create an even better shopping experience.”

Meanwhile, following B&Q’s announcement last month, Wickes revealed that it was ramping up its kitchen and bathroom offer and would be targeting 900 B&Q employees. The Travis Perkins-owned retailer said it would be "acquiring design consultants and installers from B&Q” to bolster its expanding team in the category.

B&Q responded to the news by re-iterating that its installation workers are self-employed. A spokesperson said: "We subcontract all installation work to our register of high quality installers, so installers are not being 'acquired from B&Q'. Being a B&Q registered installer does not mean they work exclusively for B&Q Homefit. They are self-employed and free to undertake non-Homefit contracts too."

Having made 300 roles redundant when it axed its Homefit installation services, B&Q wants to offer support to self-employed installers and has teamed up with the British Institute of Kitchen, Bedroom & Bathroom Installation (BiKBBI) to arrange free membership of the organisation for installers.

Membership enables installers to be listed on the BiKBBI’s ‘find-a-member’ search facility for customers who are searching for a reputable local installer. B&Q announced it will signpost this service to its customers in store who request advice on installation.

Free membership of BiKBBI for self-employed installers will continue for 12 months.

Comments

24 September 2018 16:38:48
B&Q bob

Wickes are not alone, Wrens kitchens has seen large numbers of unappreciated BQ kitchen sales staff join them because of BQs attitude towards them and the massive reduct n earnings they were facing. B&Q has over the last two years shown a complete disregard and contempt for its workforce. Cutting salaries with a like it or leave attitude, and unconcerned that many of the experienced CAs who were the backbone of the stores did just that. Now sales have taken a dive, customer can't get adequate advice and are shopping elsewhere when they need advice. A fine company that looked after and rewarded staff loyalty has become morally bankrupt with greedy bosses taking millions in salaries while cutting those at the bottom. They then see surprised that staff are leaving for Wickes etc. 


(Your email address will not be published)
Already Registered?
Sign In
Not Yet Registered?
Register
Printable View E-mail Bookmark
*

What do you think?


As the Brexit saga continues, what do you want the Government to do?



Latest reader comments

re: Which? says B&Q website is bottom of the pile

Roy stone
b&q website has always been terrible 9 times out of 10 it takes an age to work or if it works at all I am a tradesmen and also hold a ...

re: New safety mark replacement could cost UK manufacturers millions

Robert Millien
All very true.Reminds me of all the horror stories about what would happen on 1st January 2000. What happened? Nothing!!!...

re: BCT calls in administrators

Kevin Keely
I worked at Bct in 2009/10 for several months. This time left a lasting impression on me. What an impressive company, staff, colleagues ...

re: Graham Bell to head up B&Q as part of Kingfisher reshuffle

John Garner
Dear Mr Bell. May Ifirst congrate yyou on your promotion yo CEO B&Q. I need your help. 2010 I purchased from B&Q a full kitchen for ...

re: New safety mark replacement could cost UK manufacturers millions

geej@onetel.com
Some misconceptions here. For some time many EU Countries refuse to accept UK Conformity Tests and insist manufacturers get retested in ...

Most read stories