Essential reading for retailers and suppliers in the home improvement market

Black Friday in the garden centre: does it work? 

Garden Connect marketing director Edwin Meijer looks at how garden centres can capitalise on the shopping bonanza
Friday, November 23 is Black Friday: a tradition that has drifted over from the United States, when people head out en masse after Thanksgiving to bargain-hunt. The media attention this attracts has also led to a boost in shopping in... Read entry
 
Posted by Edwin Meijer 19 November 2018 18:35:00 More from: Expert Opinion

Mirror online convenience in store to optimise sales 

Merchandising specialist and national business development manager at retail support specialist Retail & Asset Solutions, Lee Singers explains how DIY retailers can optimise merchandising tactics to improve display of hardware lines to maximise their sales value
As some retailers struggle with merchandising hardware effectively and in an impactful way in store, there is a need to consider the wider retail strategy in order to make these ‘bread and butter’ items jump out at the customer. The nuts ... Read entry
 
Posted by Lee Singers 12 November 2018 17:29:00 More from: Expert Opinion

Tech-savvy audience calls for digitally-able brands and leadership 

AJ Marsh, a consultant in the retail practice at executive search firm Berwick Partners, discusses how businesses can adapt to a new online retailing landscape.
Technology and digital have had a profound effect on businesses of all shapes, sizes and sectors; yet retail has been one of the hardest hit. The likes of click and collect, e-commerce and rapid home deliveries have all boosted convenience... Read entry
 
Posted by AJ Marsh 30 October 2018 14:52:00 More from: Expert Opinion

Dawn of a new age in customer service 

Customer service used to be about answering telephones and responding to written requests, but our fast paced, social media driven society has put this function firmly in the spotlight.  Consumers now post on a variety of social media platforms about anything from a positive experience with a product to an issue with an item being out of stock. 

... Read entry
 
Posted by Jennifer Marshall 21 June 2018 10:08:00 More from: Expert Opinion
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Latest reader comments

re: Rosebourne completes purchase of Wyevale centre

Patricia Mills
Do you still have a cafe or restaurant, as I was going to brjng some elderly ladies for lunch and a browse around shops and garden centre. ...

re: Women line up for B&Q DIY classes

Tara Boolakee
HelloJust wanted to ask whether you still provide DIY classes anywhere near around Brentford TW8 .Thanks TaraQSCA...

re: New B&Q trade discount card offers up to 25% discount

geej@onetel.com
Don't bother responding to an 11 year old post; get off your b*m and visit local store....

re: IKEA rival to open 15 stores in Ireland

geej@onetel.com
Seems to be vast over provision of stores for size of market!...

re: JML appoints new board member

Gel
Stupid to respond to 7 year old story, expecting response! Never heard of Google?Staff will likely have moved on....